Tell us what you wanted to do
For example: “I want customers to choose a pickup date,” or “I make diaries with names on the cover.” Describe the product and the choice, not a software feature you think you need.
A conversation starts here
Tell us what
you’re trying to make easier.
Tell us what you sell, the question you have or where you got stuck. A clear example helps us understand the task behind your question.
For your working day
Help us understand the task behind the question.
A clear example makes a support conversation easier. You do not need technical terms to describe what you were trying to do.
Tell us where you got stuck
Mention the page and what happened after you clicked. If an error appeared, include its wording. Do not send a password, provider key, card detail or private customer file.
Know where the message goes
Share the page, the task and what happened. Keep passwords, payment details and private customer files out of your message.
A good next step
Your next customer shouldn’t have to wait for your website.
Create your store. Add a product. Share a link.